| REGISTRATION | Registered members enjoy convenience in services such as shopping. Member registration is free. |
|---|---|
| SHOPPING | Use our online shopping cart. If our shopping cart doesn't work, please send e-mail to support@erostika.net |
| PAYMENT | We accept Paypal and credit card. |
| Shipping cost | All orders are shipped via DHL or EMS. Shipping cost will be caliculated automatically. The weight includes packaging. |
| ORDER CONFIRMATION | You will receive ORDER CONFIRMATION e-mail from support@erostika.net. If you never received confirmation e-mail, please check your spam mail folder. |
| SHIPMENT | Please allow 3 business days for order processing and verification, and an additional 7-10 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. |
| TO RECEIVE | Basically, your item will reach you within 7-10days. If you don't receive your item over 2 weeks, your item might be pending at custom or your local post office. Please check your item number and track it.DHL JAPAN POSTIf you never receive the item and returned it to sender, we are not responsible for resending. We might need to ask you for shipping cost again if you want us to re-send it. |
| RETURN | All sales are final. We will gladly exchange an item if it gets damaged during shipment. Before sending the item back,please e-mail at support@erostika.net within 2 days of receipt of your shipment. |
| COUPON CODE | If you have a coupon code, you can get a discount. Enter coupon code when you check out. |
| OTHERS | Read our TERMS OF USE. |